Welcome to Grade!
We are a software company that offers comprehensive solutions in learning and competence provision. We bring together Talent Management, Learning Management, pulse surveys and bespoke e-learning production under the same roof.
We are in strong growth and are therefore always interested in potential talent! If there is no current position advertised, we would be more than happy for you to send in a spontaneous application or subscribe to upcoming positions.
We believe in setting high goals, having fun and working towards continuous improvement in everything we do. We have high ambitions for both individuals and the company's development, while at the same time we value a friendly work environment, where everyone is welcome. To create a strong community, we have a number of initiatives in social activities, and with a generous health care contribution, we put health first. Do you prefer playing paddle, table tennis, running, FIFA, breakfast or Thursday coffee? With us you get everything!
Join Us at Grade!
Grade is one of the leading SaaS HR-tech providers in the Nordics, offering a comprehensive HR suite designed to help businesses attract, recruit, develop, and retain top talent. Our diverse product portfolio spans recruitment, talent management, and e-learning, all developed and managed in-house to ensure seamless integration and high quality.
With a strong international presence, we operate out of Sweden (Stockholm, Lund, Trollhättan), Norway (Oslo, Bodö), and Finland (Helsinki, Oulu), focusing on serving large organizations and enterprises. We have high ambitions both for individual careers and for the company's development. We value a work environment where everyone feels welcome. Our exceptional growth and outstanding products have positioned us as industry leaders in offering innovative solutions for the employee journey.
About the Role
We’re looking for a Head of Support who’s excited to take charge of our Nordic support team! You’ll lead a friendly, skilled crew of about 10 people, spread across Sweden, Norway, and Finland. Your mission: to make sure our customers always get great support, and to help our team and products get better every day.
Here’s what you’ll be up to:
• Lead, coach, and grow your team – creating a culture of collaboration, accountability, and continuous improvement.
• Oversee support for our six employee journey software products – everything from onboarding to development and offboarding
• Set goals and strategies to keep our support top-notch.
• Work closely with Product, Customer Success, and Engineering – we’re all in this together!
• Make sure documentation is always up to date – for both customers and the team.
• Find ways to improve – using new tools and processes to make support even smoother.
• Stay ahead of trends in support tech – CRM systems, chatbots, AI, you name it!
• Keep an eye on data – finding ways to get even better and keep customers happy.
• Plan ahead – making sure we’ve always got the right people in the right places.
About You
• You’ve got experience leading support or service teams, ideally across different countries.
• You’re curious about the employee journey and how software can make it easier.
• You’re a great communicator and a supportive leader.
• You’re fluent in English – and if you speak Swedish, Norwegian, or Finnish, that’s a big plus!
• You’re comfortable with data and like making decisions based on facts.
• You’re strategic, but you’re also ready to roll up your sleeves and get things done.
What You’ll Get
🌟 A welcoming and inclusive culture with big ambitions and a great team spirit.
🌟 Opportunities to grow and develop – we care about your career!
🌟 Flexible hours and remote work to fit your life.
🌟 6 weeks of vacation – take a proper break!
🌟 Wellness allowance (SEK 5,000/year + 1 hour/week for exercise).
🌟 ITP1 pension, salary exchange, and parental pay – we’ve got you covered.
🌟 A smooth onboarding experience to set you up for success!
How to Apply
No need for a cover letter – just send us your CV and answer a few quick questions. We’ll review applications as they come in – so don’t wait!
Welcome to Varbi!
At Varbi we currently have around 25 employees, and we are growing all the time. Most of us work at the head office in central Trollhättan. Varbi was founded in 2007 with the aim of creating a good tool for dialogue recruitment - and the rest is a success story. Today we have over 500 customers, and among them are the Nordics' largest employer, several of Sweden's leading universities and the Nordics' largest amusement park. We go to work every day with the motivation to be able to offer an even better system and continue to maintain great relationships with our fantastic customers.
We love our jobs. Do you want to become one of us? Feel free to take a look at which vacant positions we currently have out, or send in a speculative application!
Are you a natural problem solver who enjoys a role where you can help and support customers in achieving the best results in their own work? Do you like working in a friendly and straightforward environment with colleagues who work together as a team? If you answered yes, this job is for you!
About the job
We are looking for a new colleague to join our customer support team at our Trollhättan office. In this role, you will be responsible, together with the team, for supporting, guiding, and assisting our customers with our software services (e.g., Varbi Refensa and Realcruit) via phone and email. Our customers include both employers and job seekers who use our services.
The role as Customer support is important in our company, as our support services are the face of our company to our customers, and your goal is to assist our customers professionally and friendly. You will work closely with colleagues and developers to find solutions to the issues customers encounter and ensure that customers have a positive experience with our products and services.
As Customer support you work primarily at our office in Trollhättan but it’s also possible to work from one of our other offices. Our team members in Sweden operate from different parts of the country, and we are part of a Nordic team, so colleagues also work in Finland and Norway. Independent work is a natural part of our operations, and our management style favors responsibility and freedom, so it is important that you feel comfortable in such an environment.
About You
As a Customer support, you will be in daily contact with our customers. We hope you have:
• A positive and service-oriented attitude, enjoying interaction with people
• The ability to summarize instructions clearly and user-friendly
• Readiness to quickly adopt new digital tools and systems
• Problem-solving skills and organizational ability
• Fluent Swedish, good English skills, both spoken and written. We work with our customers mainly in Swedish, but the internal language of our company is English.
• If you are proficient in Finnish, both spoken and written, it is considered a merit.
• Reliability and a desire to build lasting customer relationships
To succeed in this role, we expect you to have already gained work experience in customer service, especially in supporting software services. Basic skills in Swedish is an advantage, as we also work with Swedish-speaking customers.
Why Join Grade?
We’re a fast-growing group of companies under the Grade brand, backed by Viking Growth. With 200+ employees across the Nordics, we offer a full suite of talent solutions - from recruitment to development.
At Grade, you’ll find a warm, inclusive culture with high ambitions and a strong team spirit. We value your growth, well-being, and work-life balance.
What We Offer
• Flexible hours & remote work options
• 6 weeks' vacation
• Wellness allowance (SEK 5,000/year + 1 hour/week for exercise)
• ITP1 pension, salary exchange, and parental pay
• Great onboarding and career development opportunities
Our Recruitment Process
We review applications continuously and may fill the position before the closing date. Candidates who best match the role will first receive online tests, followed by a phone interview. Next comes a competency‑based interview after which we will take references.
Does this sound like you? We would love to learn more about you, so please send in your application!