Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Customer Service Representative (remote from Spain mainland), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer Service Representative on our team, you will:
- Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
- Escalate potential service issues
- Liaise with Supervisors/ Mentors on specific projects where requested
Your qualifications:
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
- Are proficient or bilingual in Danish and advanced in English
- Have previous experience in a similar position and industry
- Have basic sales skills, upselling and cross-selling
- Are in good disposition to work in a customer service environment
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office
If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
- Full time, 39 hours/week, permanent contract: Monday - Friday 09:00 - 18:00
- Salary 22.000 euros gross/year + up to 1.500 euros gross/year in bonus
- Opportunity to work remotely from Spain (mainland)
- Full paid training on the company and the project you'll be working on
- Career development programs and specialized courses
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
As a FDJ UNITED Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 9 brands worldwide. You'll have the opportunity to engage with our customers from all over the world, assisting them with their inquiries and ensure their satisfaction by offering our customers the best gambling experience ever!
Whether through live chat, email, or other digital platforms, you'll play a crucial role in building and maintaining positive customer relationships.
The role requires patience, empathy, and excellent problem-solving skills, as well as the ability to remain calm and professional in challenging situations. If you're a tech-savvy, customer-oriented individual, with excellent communication skills and a passion for providing top-notch service, then this online customer service vacancy could be the perfect fit for you.
This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment. Please note that we do not offer visa sponsorship for this position
What you will do
Deliver Danish nd English language customer support across LiveChat, email
Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations
Guide players through the website &/or Mobile App platform assisting them in using our services and products
Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
Speak on behalf of customers by providing useful feedback on their experiences
Support your colleagues and contribute to a great team atmosphere
How will success be measured in this role
Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness
Number of contacts handled
Product knowledge
Team contribution and extra tasks
Regular performance reviews with your line manager
Acting in line with FDJ UNITED values
Successful completion of all relevant training and other compliance activities that support FDJ's sustainable and responsible growth
Your experience
Fluency in Romanian and English, both spoken and written is essential
Responsible, and reliable team player
Experience of complex problem solving
Ability to multi-task in a fast-paced environment
Good understanding of basic internet and technical concepts
What We Offer
€500 annual Well-being Allowance
24 days of annual leave, plus public holidays
Subsidised meals
Flexible hybrid working model (office and home)
Up to 6 weeks of fully remote working per year
Anniversary recognition awards
Private Health Insurance
Dedicated Career Development Plan
A friendly and supportive team environment in a fantastic office