We are partnering with a leading travel management, corporate card, and expense management company to recruit a Senior Business Travel Consultant to join their Portugal-based team.
In this role, you will provide high-quality support to corporate travelers, handling bookings for accommodations, flights, rail travel, and other business travel services. You will be responsible for ensuring seamless travel arrangements, assisting with self-service tools, and ensuring compliance with company and customer policies.
This is a full-time position, offering the flexibility of remote work across Portugal or a hybrid model in Lisbon.
Key Responsibilities
Provide customer support via chat, calls, and emails, ensuring a smooth travel experience
Stay up to date with relevant travel information, destinations, and service providers
Assess customer needs, urgency, and preferences efficiently
Handle complex travel bookings, including flights, rail, accommodations, and additional services
Assist customers with self-service options on travel platforms and apps
Ensure responses are timely and aligned with service level agreements (SLAs)
Maintain compliance with company and customer policies, following global travel standards
Provide feedback to stakeholders on service improvements and key processes
Participate in team discussions on industry trends, products, and service providers
Stay informed about best practices in business travel
Meet attendance, training, and performance expectations
Requirements
Fluent English (C1), both written and spoken
5+ years of experience in a business travel consultant role, handling air, rail, and accommodation bookings
3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – Mandatory
Experience in customer-facing roles or contact center environments
Proficiency with tools such as Gmail, Zendesk, Slack, and Salesforce
Ability to work rotating shifts (Monday to Sunday, 7 AM – 11 PM)
Strong multitasking and problem-solving skills
Ability to work independently and handle customer issues efficiently
Professional, empathetic, and excellent communication skills
Additional language skills in French, German, Spanish, or Italian are a plus.
The Offer
Competitive remuneration package based on experience, skills, and performance
Flexible work model – Remote (Portugal) or Hybrid (Lisbon)
Medical, dental, and vision plans with premium coverage
Paid parental leave and bereavement leave
Subsidized commuter benefits
Mental health support programs
Connectivity stipends to support remote work
Guidance, training, and career development tools