Transcom Aktiebolag

Transcom is currently recruiting for our subsidiary, Xzakt, and we are looking for a Norwegian-speaking Customer Service Representative to join the team in Gävle, working from home anywhere in Sweden. Are you passionate about delivering outstanding customer service while working alongside great colleagues in a modern office with hybrid work opportunities? Then you could be our next team member at Xzakt Gävle! We are looking for a customer-focused and service-minded individual who enjoys helping people and has an interest in sales. At Xzakt, we believe your engagement and ambition should be rewarded with opportunities for continuous learning and career growth. What We Offer At Xzakt, you'll have the opportunity to develop your professional skills while growing both personally and professionally. We provide a paid onboarding and training program to ensure you have the knowledge and tools you need to succeed. In addition, we offer: Work remotely from your own home Collective agreement and occupational pension Wellness allowance Rikskortet employee benefit card for savings on groceries and restaurant purchases Career development opportunities within a global company About the Role As a Customer Service Representative, you will provide support for our client, Sikom, handling incoming phone calls and emails from customers using heating control solutions. Your responsibilities will include: Providing technical support Answering invoice and billing questions Guiding customers to the products that best suit their needs Delivering an excellent customer experience through professional and solution-oriented service Identifying customer needs and recommending relevant products or services through consultative sales You will have a high level of responsibility while always receiving support from experienced colleagues and clear processes. We work in a fast-paced environment where teamwork is key. Position: Customer Service Representative (CSR) Working hours: Scheduled weekdays between 08:00–16:00 Employment rate: 94% permanent contract, with 6month probation time Employment type: Work from Home Start date: 12th of October 2026 About You We are looking for someone who is curious, communicative, and genuinely enjoys working with people. You are flexible, adaptable, and comfortable presenting different options and solutions to customers. You are patient, goal-oriented, and motivated by personal development and continuous learning. To succeed in this role, you should have: Fluency in Norwegian, both spoken and written Fluency in English, both spoken and written Good technical understanding and interest in technology A completed high school diploma or equivalent Have a reliable high-speed internet connection and a dedicated, quiet workspace suitable for working from home. Previous experience in customer service and/or sales is considered an advantage but is not required. About Xzakt Xzakt is part of the Transcom Group, a global leader in customer experience (CX) solutions. As a specialized customer service provider, Xzakt combines the agility and close-knit culture of a local organization with the resources, expertise, and international opportunities of a global company. At Xzakt, we are passionate about creating exceptional customer experiences by delivering high-quality support across a wide range of industries. We invest in our people through comprehensive training, continuous development, and clear career paths, empowering our employees to grow both personally and professionally. Being part of the Transcom Group gives our employees access to global best practices, innovative technologies, and career opportunities within an international organization, while still enjoying the collaborative and supportive environment that defines Xzakt. Together, we are committed to helping our clients build stronger relationships with their customers through outstanding service. “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.” Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

Are you passionate about building relationships and love fashion? As a Danish-speaking Customer Service Representative for H&M, you’ll have the opportunity to help customers, resolve issues, and deliver world-class service – all while working from home in Sweden. Sound interesting? Join Transcom and start your journey today! What do we offer you? Security: We have a collective agreement (kollektivavtal) that guarantees great working conditions and employment security. Flexibility: The opportunity to work 100% from home in Sweden. Full-time: This is a 100% full-time position (40 hours per week). Start date: November 2nd. Contract Type & Future: This is a 6-month fixed-term seasonal contract – but for the right candidate, there are strong opportunities for a permanent position afterward, as we continuously invest in retaining our talented employees. Language Allowance: In addition to your base salary, we offer an attractive allowance for your Danish language skills. Employee Benefits: Rikskortet (meal card) to help you save on daily expenses, plus a wellness allowance (friskvårdsbidrag), as we highly value your health. Career Growth: No ambition is too big at Transcom. 90% of our leaders started their careers on the phones – we actively promote from within. Paid Training: We provide you with the right tools and foundation to succeed in your role from day one. Your role as a Danish-speaking Customer Service Representative; Become the face of H&M – an international company in the fashion industry where quality and customer experience are at the center of everything. In this role, you will: Deliver a world-class customer experience by handling inquiries about online orders, deliveries, and returns quickly and accurately. Communicate effectively and professionally via phone, email, chat, and social media. Handle written inquiries in Norwegian (since the languages are very similar, you will pick this up quickly) and contribute to team success by sharing knowledge with colleagues. Working Hours: Monday–Friday 08:00–18:00, Saturdays 09:00–15:00 (shifts are scheduled within these hours). Closed on Sundays. Who are you? To succeed in this role, we believe you match the following profile: You speak and write fluent Danish (native or C1 level) and have a good understanding of written Norwegian. You have strong communication skills and demonstrate empathy and active listening. Strong technical aptitude & multitasking: You have excellent computer skills and are comfortable managing multiple digital tasks simultaneously, learning new systems quickly, and handling several chat conversations at once. You easily absorb new information and adapt quickly to changing circumstances. You bring a positive attitude and a passion for delivering a first-class customer experience – you believe the customer deserves more than just standard support. Requirements for working from home: A stable internet connection of at least 10 Mbps (fiber/cable). A quiet and suitable work environment at home. Residency in Sweden: You must be living/residing in Sweden for this position. About Transcom Transcom is a global customer care specialist, providing customer care, sales, technical support, and credit management services through our network of 90 contact centers across 29 countries in 33 languages. We are driven by innovation and passionate about helping people solve problems. Additionally, we are one of Sweden's largest employers for young professionals. At Transcom, we are committed – to our clients and to each other. Every day, someone starts their journey with Transcom. We take the potential you have today and transform it into skills for the future. Here, you are recognized for your hard work, for being a team player, and for supporting others. We contribute to positive and lasting change in our teams and in society. That is simply who we are at Transcom. We take care of each other, and you are included, just as you are, from day one. With the right attitude, there are no limits to how far we can go together. “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.” Remote work