Scandinavian Airlines System Denmark -Norway-Swe

Scandinavian Airlines System SAS Operational Claims Specialist Do you enjoy tackling complex challenges and making decisions that directly impact the travel experience of thousands of passengers? Are you motivated by working at the intersection of operations, regulations, and customer service? If so, we hope you want to continue reading! Challenges you will work on As a Operational Claims Specialist, you will be at the heart of SAS Customer Service department, handling complex passenger rights claims and operational disruption cases. You will combine regulatory expertise, commercial judgment, and cross-functional collaboration to make informed decisions, deliver fair outcomes, and help shape efficient, customer-focused solutions that benefit both travelers and the business. Key responsibilities: * Collaborate closely with operational departments to investigate disruptions and determine appropriate customer service measures * Ensure compliance with relevant air passenger rights regulations while applying sound business judgment * Collect and structure documentation to support legal statements and escalated cases * Apply a strategic and commercially balanced approach to case management and negotiations * Act as a key contact point towards national enforcement bodies and industry organizations * Contribute to improving processes and strengthening cross-functional collaboration * Support the handling of escalated customer complaints with clarity and confidence * Share knowledge and provide guidance to customer service colleagues The Team You will join a dedicated and knowledgeable team of 12 colleagues based across our three Scandinavian capitals, with your primary workplace at SAS headquarters in Frösundavik, Stockholm. The team brings together legal professionals and specialists, combining deep expertise with a strong collaborative mindset. We value precision and efficiency, but equally a holistic perspective when solving complex matters. Our culture is characterized by mutual support, open dialogue, and a shared ambition to continuously improve how we work, both as individuals and as a team. To be successful, we believe you have * Education in a relevant field or equivalent work experience Previous work experience within the airline industry Strong ability to structure, prioritize, and manage multiple parallel cases * High level of accuracy combined with sound judgment * Self-driven with a strong sense of ownership and accountability Comfortable working in an international environment and collaborating across distributed teams Why SAS? At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits, including: * Travel Perks: Enjoy discounted travel opportunities around the world with SAS. * Health & Wellness: Access to health and wellness benefits, including a newly renovated gym with complimentary classes such as CrossFit and yoga. * Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals. * Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant, café, and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running, tennis, outdoor gym sessions, kayaking, and stand-up paddling with equipment available free of charge. * Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station, and commuter trains, alongside a network of cycle paths. Additional information * Deadline for application: 13 March 2026. Please apply as soon as possible, as interviews are conducted continuously, and the position may be filled before the application deadline. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations.  * Desired start date: As soon as available * Position: Full-time (100%) with a 6-month probation period * Location: Frösundavik, Stockholm. Partial remote work is possible according to hybrid policy. * To be eligible for this position you need an EU-work permit. Please note that we ask you to inform us if you currently have a valid EU-work permit.  If you have questions about this position, you are welcome to contact Alexander Vasberg, Head of Customer Liability, via email: alexander.vasberg@sas.se. Come and fly with us!

Scandinavian Airlines System SAS Principal RM Scientist In the newly established team for Operational Research and RM Science, we shape the future of dynamic pricing and revenue management at SAS. Short-term, our priority is to implement ticket dynamic pricing. This is just the start though. In parallel, we actively prepare the revenue optimization of tomorrow, powered by AI and Data Science. Help us solve these problems with the right methods to maximize value for our business! Challenges you will work on: As the Senior RM Scientist, you have three main responsibilities: lead the science behind our Dynamic Pricing project, inform our longer-term OR agenda, and inspire with a data-driven mindset. * You are a key member in the Dynamic Pricing project at SAS, which is our team’s top priority in 2025-2026. You lead methodological/scientific discussions both with vendors and cross-functional internal stakeholders like AI/Data Science teams. To ensure the project maximizes the value to SAS, you evaluate different models, calibrate and benchmark model outputs, and monitor their effectiveness in solving the Dynamic Pricing problem. * In parallel to Dynamic Pricing, you identify opportunities to solve business problems with science within RM and neighboring functions like Network and Commercial. Examples are to improve forecast or intervention accuracy, but you may also propose to build a new demand forecaster. Since our team is new, this problem discovery is your opportunity to shape our OR agenda much more than in an established structure. * You lead with example how to turn data into insights, into a product strategy, and ultimately into value. You push an experimentation mindset and culture at SAS and identify supporting tools and methods. We want to become highly confident in making the right decisions based on data. To be successful, we believe you have: Most important are a quantitative academic background, relevant RM science experience, and the motivation to shape our new team’s roadmap. Ideal candidates have: * Academic degree in a relevant field, preferably PhD (e.g., Engineering, Math, Science, Economics). * Multiple years of experience in airline revenue management, ideally in dynamic pricing, continuous pricing, context-specific pricing, or AI-driven pricing. * Deep technical, mathematical, and statistical knowledge. Ability to understand RM models on a deep level and lead methodological discussions on how to best solve RM problems. * Familiarity with airline IT (reservation, distribution, shopping, etc.) is a plus. * Experience in how to apply AI, ML, and Data Science to drive business value is a plus. * Data analysis, coding, and visualization skills (e.g., Excel, Python, R, SQL, Power BI). * Strong in strategic thinking as well as analytical problem-solving. * Communication skills to simplify complex analyses and effectively engage diverse audiences (tech and non-tech). Additional Information * Please send us your CV as soon as possible, as interviews are conducted continuously, and the position may be filled before the application deadline. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations. * Desired start date: As soon as possible. * Position: Fulltime (100%) starting with a 6-month probation period. * This position is based in Frösundavik, Solna (Stockholm), and you will be expected to work onsite. Remote work and employment in Copenhagen may also be options, depending on the agreement made with your manager. * To be eligible for this position you need an EU-work permit. Please note that we ask you to inform us if you currently have a valid EU-work permit.

Scandinavian Airlines System SAS Join Our Team as a Revenue Manager – Empower Your Career and Make an Impact! Are you looking for a workplace where your ideas are valued, your career can flourish, and your contributions can make a difference? We are looking for SAS revenue Managers who are passionate about driving innovation, solving complex problems, and shaping the future of our revenue strategy. We'd love to meet you if you're ready to take on exciting challenges in a dynamic, supportive environment!  What We’re Looking for: You’re a smart, strategic thinker who loves working with data and using it to shape actionable insights. You have a growth mindset, thrive in dynamic environments, and enjoy problem-solving while collaborating with diverse teams. You’re ready to take ownership of projects and influence key business decisions, all while working in an environment that supports both your personal and professional growth.  Experience: * Required: 1-2 years of experience in an analytical or technical role. Previous experience in revenue management, data analysis, or a related field is a big plus! * Preferred: Experience with statistical modeling, programming, or quantitative analytics will make you stand out. Your Strengths: * Strategic & Analytical Thinking: You thrive on solving complex problems, making data-driven decisions, and turning insights into strategies that drive business growth. * Clear Communication: You excel at explaining complex data insights in a way that’s both clear and compelling, connecting with colleagues across departments. * Proactive & Results-Driven: You believe in making things happen! You take the initiative, move quickly from analysis to action, and consistently deliver impactful results. * Why You Should Apply: At our company, we believe in supporting each other and championing everyone’s potential. If you're passionate about what you do and want to work in a place that values work-life balance, well-being, and empowerment, this is the role for you. What We Offer: * A collaborative and inclusive work environment where you can bring your unique perspectives and ideas to the table. * Access to Industry-leading tools and technology for revenue optimization, empowering you to stay at the forefront of your field. * A fast-paced, ever-evolving workplace, where no two days are the same and every challenge is an opportunity for growth. * Real influence on key processes, with the chance to explore creative and innovative ways to increase revenue. * No monotony here – you’ll tackle fresh challenges every day, utilizing your problem-solving skills to drive change. * A culture of empowerment, where you are encouraged to take initiative, explore new opportunities, and lead the charge in revenue generation. * A supportive, positive work culture that values balance, well-being, and collaboration. * Workplace flexibility, including the option to use the gym. Read more here about the office building: https://Gate01.se. * Access to staff tickets and discounts. * A solid onboarding where you will be assigned an experienced Revenue Manager as a mentor. During your first months here, you will receive support from your team, mentor, and Team Leader as well as visit other departments within SAS. System training is provided by the system supplier and some training is held in Copenhagen. * Social happenings with colleagues that have fun together in and outside of work.  * Development opportunities are good with both specialist and leadership tracks being available. Additional Information * Deadline for application: 07/01/2026. Please send us your CV as soon as possible, as interviews are conducted continuously, and the position may be filled before the application deadline. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations. * Desired start date: As soon as possible. * Position: Fulltime (100%) starting with a 6-month probation period * This position is based in Frösundavik, Solna (Stockholm), and you will be expected to work onsite. Remote work may also be an option, depending on the agreement made with your manager. To be eligible for this position you need an EU-work permit. Please note that we ask you to inform us if you currently have a valid EU-work permit. Is this you? If so, come fly with us! Christmas holidays: Due to the Christmas holiday period, please note that response times may be longer than usual. We will get back to you as soon as possible.